What can I do if I forgot my password? Please click on this link.
How can I modify my order subsequently? If you want to modify an already done order subsequently, please contact us as soon as possible. Normally we ship incoming orders very quickly.
Can you ship my order to a German DHL Packstation? Yes, no problem. Please fill in your "Postnummer" and the number of your "Packstation" as shipping address.
When will I get my order? After shipping, we will send you an email with the DHL tracking number. With this number you can track your parcel on https://www.dhl.de/en/privatkunden.html.
What are the shipping costs within and outside of Germany? How can I pay my order? You can find our shipping costs and payment methods on the following page: Shipping costs and payment
How can I let ship my order to another shipping address? On the page during checkout process, where you enter your address, you can also enter a differing shipping address. Therefore please uncheck the ckeckbutton "Use Billing Address for Shipping" and choose one of your last used shipping addresses or add a new one.
With which forwarder will you ship my order? Normally we send parcels with DHL.
How long is the delivery time? Within Germany the delivery time is 1 to 3 days.
What are the costs for returning or exchanging articles? If you do not like a delivered product, you can return it to us according to your Right of Withdrawal. Accordingly you have to bear the return shipping costs. If you have a complaint, please contact us.
How can I modify or cancel my order? Please contact us as soon as possible because we ship incoming orders very fast.
Is it possible to ship a small order with lower shipping costs? Please contact us. Especially to foreign countries we try to find the cheapest way for shipping.
What is the minimum order value? We do not have a minimum order value.
Can I pickup my order directly with you in Nürtingen? A pickup in Nürtingen is always possible during opening hours, for other times please contact us.
What are your opening hours? Monday bis Thursday: 8:00am to 12:00am and 1:00pm to 4:00pm Friday: 8:00am to 12:00am
